What is a 'Ticket' and how it works...

What is a Ticket:

A Ticket System is a quick way to post questions or support queries to us and be able to track or keep a history database of each ticket/query. This helps keep track of every ticket case as it is unique and is easily searched and queried when needed. Here are a few of its main features that make it so powerful:

Tracks unique tickets/queries
Instant post and reply, to and from Ticket System
Archives a unique history of each ticket
May have multiple support departments
Sends an e-mail to user for each ticket posted
Is secure, as each unique ticket has its unique log-in ID

How it works/ how to use:

Once you click on the 'Submit Ticket' button you will be taken to the Ticket System.

To START a new query:

Under 'Open A New Ticket' click on the [Open New Ticket] button
Enter a Name, an E-mail address, select a Help topic, name the Subject and write the Message
Click the [Submit Ticket] button to post the ticket
You should then receive an e-mail with a ticket code which you can link back to and check the status of the specific ticket.
A representative will answer to your ticket as soon as possible and you would be notified by e-mail likewise again.
To return to Newtrics, click on the newtrics.com logo in the header (top-left)

To VIEW the status of an existing ticket:

Under 'Check Ticket Status' enter the e-mail address you used for the ticket and the ticket ID (sent to this e-mail)
Click on the [Check Status] button
Under the 'Subject' column shown, click on the ticket you want to view
You can also start new tickets from here and view open or closed tickets
To return to Newtrics, click on the newtrics.com log in the header (top-left)